Ask The Experts

Get your hair questions answered by our top team of expert hairdressers.

Hair extension worries

Model with long hair extensions
Flip-In Hair

I’m about to have more hair extensions fitted but I’m worried about them falling out or completely ruining my natural hair, as I already have a patch where it seems to be thinning. What should I do?

Inanch says...

There are special hair vitamin tablets available that help strengthen and aid regrowth such as Phytophanere dietary supplements, which we recommend to clients who are suffering from minor hair loss or thinning hair. Philip Kingsley’s Scalp Stimulating Treatment also helps hair grow and should be applied to the affected area and massaged in three times a week. These products should help, but depending on the severity of your bald patch, it may be worthwhile visiting a trichologist who can prescribe further intensive treatments both in their clinic and for regular use at home. Meantime, it’s best to stay off the hair extensions as this may aggravate the problem. The underlying cause of your bald patch may have been due to a number of factors, including the incorrect application of hair extensions in the first place, lack of adequate aftercare advice or removal by an inexperienced stylist. Please bear this in mind if you ever decide to go back to wearing them – your hair needs frequent breaks from extensions.

Straightening nightmare

The Hair Surgery

I have naturally curly hair and I’m fed up of always having to style it the way it wants to go. I’ve tried straightening it but it just hangs around my face in a limp fashion. How can I style it straight with more volume and bounce?

Mark says...

As someone with naturally curly hair, I understand this problem all too well! I would say to best way to smooth your hair but still leave lots of body and bounce is with a really good blow-dry. Start by applying Straight Talking Straightening Cream through towel dried hair and then dry your hair in small sections. Use a Big Blow Out! round brush to dry as this creates volume at the roots and helps smooth the mid-length and ends. Taking small sections will mean drying takes a little longer, but the results are worth it. When all of your hair is dry, you can add a little more body and bounce by popping in a few heated velcro rollers. Make sure they are really big rollers for maximum volume and minimum wave. Or, if you are happy with your blow-dry, very gently smooth over the top sections of hair with your straighteners. Don’t clamp them too tightly or you’ll ruin your hard work! A final spritz of Bedazzled Anti Humidity Shine Spray and you’re ready to swish your hair.

Do I have dandruff?

Model, dark hair, hair up
Ashley Gamble Salon

I’ve recently started noticing dandruff on my shoulders and can’t figure out why, as I always rinse my hair thoroughly and don’t usually suffer from a dry scalp… What could be causing it?


Iain says...



Dandruff is not due to a dry scalp – it’s actually caused by a yeast called pityrosporum ovale which we all have living on our skin. On some people, the yeast starts reacting with the scalp due to sensitivity, causing the skin to shed excessively. A simple anti-dandruff shampoo will clear this up quickly and gently, but you will have to use it regularly as it only controls the dandruff and will not cure it completely.

Can I banish static?

Long, full wavy hairstyle

My thick, curly hair always looks massive after blow-drying so I have to wash it the night before and sleep on it to make it go flat. I have a wedding to go to soon and want to wash my hair in the morning before I go, but I don’t want huge hair on the day! What should I do?

Iain says...

Your hair sounds as though it is suffering from static. This is caused when negatively charged electrons are lost in the outer surface of the hair, leaving positively charged hair behind. Two positively charged hairs together will push away from each other and cause what we call static hair!

Moisturising is the key to this as the more moisture there is in the hair, the more electrons it can loose before it becomes positively charged. Use a super conditioning treatment every few days over a period of a few weeks to really get the moisture content up in the hair, which will eventually lead it to becoming less fly away and ‘big’


Combination complications

I have greasy roots and dry ends and my combination hair is driving me crazy! I have to wash my hair every day as I’m worried about my scalp looking too oily, but this is really drying out the rest of my hair. Help!

Tina says...

The first thing to remember about combination hair is do not wash it too often. Over-washing hair can really cause the ends to dry out. Try using a shampoo to help balance and remove excess oil in the scalp without drying the ends. L’Oréal Professionnel Serie Expert Pure Resource Shampoo is a great cleansing shampoo, which will help reduce product and oil build-up. I’d recommend using a shampoo like this once a week. If you feel the ends of your hair need a bit of pampering, then use a mask only on the ends as this is where your hair needs the most moisture. Try using a dry shampoo in-between washes to help refresh hair. L’Oréal Professionnel Techni Art Fresh Dust is a super-fine spray which doesn’t leave any residue, so you won’t end up with that powdery look that often occurs with some dry shampoos.